PRM App version 2

PRM App version 2

What is DSA PRM?

DSA (for Doncaster Sheffield Airport) and PRM (for Passengers with Reduced Mobility) is a web based application. It enables staff to book Passengers on flights according to their needs, keep a record of Passengers on flights and be ready for collection at the gates or on stands.

The app is separated into a staff and an admin section, enabling the management to get an insight of the amount of passengers per day, per month and per airline. It also shows the SSR (special service request) which involves adapted responses from the Airport (Ambulift required or not) for the inbound or outbound flights.

Our application has evolved following the requirements of the Civil Aviation Authority (CAA). Indeed, collection on stand is recorded by inputting the time "on chocks" and the time the team is ready.

The App automatically syncs all the flights at midnight from an XML feed from Peel group.


Staff view

Management view

“There was nothing in place before… It has allowed Interserve to capture accurately all the information required by the CAA. […] This has demonstrated to the CAA that the airport is taking positive actions to improve its classification ...”

M. Withington, Interserve.

The PRM app has been created for Interserve and Doncaster Sheffield Airport.